“Unhappy customers don’t always complain-to you. Complaining customers are a godsend; they offer the opportunity to rectify the situation. Customer feedback-complaints and compliments are invaluable."
--Sam Geist, "What is your best item? Is it your 'best selling item' or your 'best-return-on-investment' item."
Sunday, December 13, 2009
Quote of the week
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